Privacy & Cookies Policy

ApoDoctor.com (the “Company“, “we” or “us“) is committed to protecting and respecting your privacy. This policy (together with our website terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.ApoDoctor.com, you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 1998, the EU General Data Protection Regulation, or any other applicable legislation, the data controller is dokternow.com. Please note that links from our website may take you to external websites not covered by this policy. We recommend that you check their privacy policies yourself before submitting any personal information. We will not be responsible for the content, function, or information collection policies of these external websites. Information We Collect From You We will collect and process the following data about you:

Information you give us. This is information about you that you give us by filling in forms on our site, www.ApoDoctor.com, (“our site“) or by corresponding with us by phone, email or otherwise. It includes information that you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, or enter a competition, promotion or survey, and when you report a problem with our site. The information you give to us may include your name, address, email address and phone number, financial and credit card information, personal description and/or photograph.
Special category data you give to us. This is sensitive information that you give to us by filling in forms on our site or by corresponding with us by phone, email or otherwise. You will provide us with special category data when making a purchase and completing our screening information as part of your consultation. It may include, but is not limited to, information relating to genetics, ethnic origin, health, biometrics, sex life and/or sexual orientation.
Information we collect about you. With regard to each of your visits to our site, we will automatically collect the following information:
technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
Information we receive from other sources. This is information that we receive about you if you use any of the other websites that we operate or the other services that we provide. In this case, we will have informed you when we collected that data if we intend to share such data internally and combine it with data collected on our site. We will also have told you for what purpose we will share and combine your data. We work closely with selected third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and will notify you when we receive information about you from them and the purposes for which we intend to use that information.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this policy. Cookies Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse our site, you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, provided you accept them. Cookies contain information that is transferred to your computer’s hard drive. We use the following cookies:

Strictly necessary cookies: These are required for the operation of our site. They include cookies that enable you to log into secure areas of our site, use the shopping cart, or make use of e-billing services.
Analytical/performance cookies: These allow us to track the number of visitors to our site. This helps us to improve the way our site works, for example by ensuring that users are finding what they are looking for easily.
Functionality cookies: These are used to recognise you when you return to our site, enabling us to personalise our content for you, greet you by name and remember your preferences.
Targeting cookies: These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site. We use information held about you in the following ways: Personal information you give to us We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services that we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the order form on which we collect your data;
to notify you about changes to our service; and
to ensure, using internal data analytics and other related marketing methods, that content from our site is presented in the most effective manner for you and for your computer.

You may choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, and communicating with you.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Introduction

At ApoDoctor, safeguarding your confidentiality and protecting your personal information is a primary concern. We are committed to meeting or exceeding the privacy standards established by the country where your order is fulfilled. As part of this commitment, DokterNow has followed the principles described in the Act to govern our actions as they relate to the use of personal information.

The guidelines below set forth the principles we use in gathering, using, maintaining, and protecting the personal information you provide us.

The Types of Personal Information We Collect

DokterNow gathers and uses only such information that is necessary for providing our services and fulfilling your orders. It can include the following personal information:

name, mailing address, e-mail address, telephone numbers, the name of your primary physician and his or her contact information, age, height, weight, sex, date of birth, the existence and types of drug allergies, medications requested, family medical history information, your personal medical history information, details of your existing medications, and payment method information. DokterNow does not store raw or encrypted credit card information.

The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives. If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance. We may also maintain a file containing contact history that is used for customer inquiry purposes.

We may collect anonymous/non-personal information. Anonymous/non-personal information is information that cannot be associated with or traced back to a specific individual or business entity.

The Purposes for which we use Personal Information

We use your personal information to communicate with you, enhance your visit to our website, allow the processing of your orders, and effectively provide the products and services you have requested.

We may use your personal information to offer additional products and services sold by ApoDoctor. In the event of a sale of all or substantially all of the assets of DokterNow, records containing personal information may be transferred to the purchaser. We will not furnish your personal information to an outside organization for its use in marketing or solicitation without your prior consent.

We only use your personal information for the purposes that we have disclosed to you. If for any reason your information is required to fulfill a different purpose, we will notify you and ask you for your consent before we proceed.

In some instances such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we will take precautions to satisfy ourselves that the authorities who are making the request have legitimate grounds to do so.

There are some situations where we are legally permitted to disclose personal information such as employing reasonable and legal methods to collect a delinquent account, a medical emergency, or suspicion of illegal activities, such as computer hacking or espionage.

When you visit our website, information is not collected that could identify you personally unless you choose to provide it voluntarily. You are welcome to browse our website at any time anonymously and privately without revealing any personal information about yourself.

Security Measures

We use current technologies and maintain security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration, or misuse. All safety and security measures are also appropriate to the sensitivity level of your information. Electronic client files are kept in a secure environment with restricted access. Paper-based files are stored in restricted access areas.

We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed periodically and we employ current technologies to assist us in protecting the confidentiality and privacy of your information.

In the course of daily operations, we attempt to restrict access to personal information to authorized employees who have a legitimate business purpose and reason for accessing it. As a condition of their employment, all staff of ApoDoctor is required to sign a confidentiality agreement, abide by the privacy standards we have established, and follow all applicable laws and regulations. Unauthorized access to and/or disclosure of client information by any agent of ApoDoctor is strictly prohibited. All employees are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal and legal action.

Accessing and Amending Your Information

Decisions are often made based on the information we have. Therefore, it is important that your personal information is accurate and complete. As a customer, you have the right to access, verify and amend the information held in your personal and financial files.

To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes and provide you with a copy of the corrected information. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.

Removal Requests

Medical records, as part of the provision of health or social care, are exempt from removal request requirements of GDPR, yet if requested, we will redact any identifying information from your accounts such as phone number, email, and address, requested. Health records laws prevent us from complete erasure, but we may remove identifiable information.

Privacy Officer

Customers may direct any questions or inquiries with respect to our practices or your personal information by contacting our Directors, as follows:

ApoDoctor
Westplein 12
31016 BM
Rotterdam, the Netherlands
E-Mail: hello@ApoDoctor.com

Please note this address is not our fulfilling pharmacy and has no license to handle fulfillment or give medical advice. It is an administrative address only, with no offices. We are an International pharmacy network, shipping from licensed facilities, and processing in GBP and EUR currencies. For product and order enquiries please visit the contact us page. Thank you.

Updating this Policy

Any changes to our privacy policy and information handling practices shall be acknowledged in this policy in a timely manner. We may add, modify or remove portions of this policy when we feel it is appropriate to do so. You may determine when this policy was last updated by referring to the modification date found at the bottom of the ApoDoctor privacy policy web page.

Privacy & Cookies Policy

Introduction

The Types of Personal Information We Collect

The Purposes for which we use Personal Information

Security Measures

Accessing and Amending Your Information

Removal Requests

Privacy Officer

Updating this Policy

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